Support

For further assistance with the Hysopt BIM Syncer, please consult our Wiki page. If you still have unresolved questions or issues, please first contact your reseller. If your reseller is not able to solve your issue, you can contact us by sending an e-mail to bimsyncersupport@hysopt.com. We will respond as soon as possible.

We kindly request to include following details into your support e-mail:

• day/time of occurrence

• description of the issue

• step-by-step plan on how to reproduce the issue

• screenshots

• logfile (see https://hysopt.atlassian.net/wiki/spaces/HBF/pages/3104276481 )

• priority (minor, major, blocking)

• version of the Hysopt BIM Syncer, Revit

Topics in this section