If you need information that you could not find in For further assistance with the Hysopt BIM Syncer, please consult our Wiki page. If you can send us a support request.still have unresolved questions or issues, please first contact your reseller. If your reseller is not able to solve your issue, you can contact us by sending an e-mail to bimsyncersupport@hysopt.com. We will respond as soon as possible.
We kindly request to include following details into your support e-mail:
day/time of occurrence
description of the issue
step-by-step plan on how to reproduce the issue
screenshots
logfile (see Where are the logfiles stored? )
priority (minor, major, blocking)
version of the Hysopt BIM Syncer, Revit
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