For further assistance with the Hysopt BIM Syncer, please consult our Wiki page. If you still have unresolved questions or issues, please first contact your reseller. If your reseller is not able to solve your issue. , you can contact us by sending an e-mail to bimsyncersupport@hysopt.com. We will respond as soon as possible.
We kinldy kindly request to include following details into your support e-mail:
day/time of occurenceoccurrence
description of the issue
step-by-step plan on how to reproduce the issue
screenshots
logfile (see Where are the logfiles stored? )
priority (minor, major, blocking)
version of the Hysopt BIM Syncer, Revit
...